Its probably one of the least racist countries in the world
which sadly makes it outrageously racist

;)

Fark off.... By now, everyone knows this is COYS, he even made a thread about it.

:-#

That's sexist :lol:

COYS?

there's a racist element in australia like there is in all countries

but australia is more tolerant than many other third world countries that are completely racist. i guess because we're a western country, a lot of outsiders - perhaps even ourselves - expect us to hold a certain standard but in the end none of that matters. casual racism is rife here because no one really cares no matter what nationality you are and genuinely it's all either tongue in cheek and we just unload it on eachother

in saying that, ive met racists at every job ive done, it'll vary from someone who cant stand asians because they can't drive or someone that can't stop using the N world when he sees a colored person. they're the minority though

if you think you've been done over racially in australia then try living on your own in a country like india or togo and see how you handle yourself there. there are hundreds of other countries around the world that are much worse off - does that excuse us at all? of course not...but hey it could be worse right?

Edited by chance111: 9/10/2014 02:57:22 PM

:lol: # Heinekenlogic

:o :o :shock: :shock: :shock: :o :o :o :o

I scrolled down to the bottom of the page and just read your comment.

Wow that went out of context so quickly. :o :shock: :shock: :o :lol: :lol:

She didn't want to do it but she got frustrated,
She knew it was wrong but it felt right at the time

Nooooooooooooo!!!!!! People who ask to speak to supervisors are the scum of the earth!!!

The thing is that if they're doing things like this they have either done it accidentally and don't deserve your wrath for a simple mistake, or they are being vindictive and looking for a reaction which you are giving them.

Best way to handle it is ask for their name and employee ID, what company they work for and request that they transfer you to their supervisor.

There are very explicit laws regarding telemarketing and phone harassment, and companies are very sensitive to reputation in an already stigmatised industry.

I fire people for doing things like this

well it needs to be put into perspective........what about when you get a call centre person who calls and does there speil and you say politely "no thank you, i am sorted and i am not interested", and they refuse to go away and continue on their mindless speil and you hang up and they call back.....????

then they deserve both barrells..........

what now???

actually i call him Keith.............

I remember once my cousins wife copped major grief . She hung up rang them back and then made them wait so she could transfer them to a funeral insurance call center in the same building which she also did work for .

It's not worth getting upset about. It's easy to train agents how to deal with it, harder to train customers and clients that the easiest path to getting what they want is through staying calm and either talking it through or escalating up the line.

Oh I agree . It just frustrate the he out of me when the people who abuse the customer service rep will be the first people to complain if they get yelled at at their jobs for harassment .

All call centre staff cop obscene amounts of abuse regardless of situation, frustrated people will lash out at the easiest possible target. In a lot of cases the easiest target is the accent, but if I had a dollar for every time I've been screamed at and told to get a real job and/or kill myseld (because attempting to insult my self esteem was the easiest target) during my time on the phones I'd be a very rich man.

Because its finky . He will never change

Call him your brother in law ffs :lol:

Why does he need any of those labels rofl.

-PB

My cousin wife used to work in a call Centre . She is Chinese but has a an Aussie accent . The amount of abuse she got because apparently she didn't speak aussie was insulting . Sometimes we forget people are only doing their jobs

Whilst that's true, I'd say the majority of Australians are more comfortable with customer service or sales agents if they speak with a clear Australian accent.
The customer service centre I worked at took calls from 3 different countries, including Australia, and it was very interesting to see how Americans and Canadians (generally) loved Australian agents, and how Australians totally disregarded Canadian or French Canadian agents.

It's fun speaking to the Philippines . I end up having a good half hour chat to the guys as most of the call centre's are in batangas and we chat about the place my dad's from . I also usually get discounts on my phone bills :lol:

Business as usual.

This thread has taken off like a bitch on heat.

Business as usual at 442 I see.

well my brother in law is white, of sri lankan parents and born in new zealand, i call him a curry muncher.......so what should i call him????

a sheep fucking skippy curry muncher??

Good luck calling out your average baseball cap wearing bloke and telling him it's inappropriate in the middle of the city.